Pre-Contractual Information and Distance Sales Terms

The Seller's legal name, Търговски регистър registration number (ЕИК), VAT number (ДДС), address and contact email are set out below (ЗЕТ чл. 4 ал. 1).

The services sold are digital services: CRM plans for real estate agencies (subscription), additional agent seats, credit top-ups and visibility products, listing promotion products for individual users, and valuation reports. The service is made available in your account immediately after payment is confirmed. Valuation reports are digital content without a tangible medium. Plan subscriptions and time-limited visibility products (promotion, showcase) are services provided over a period of time.

Current prices are listed on the Price List page. On the payment screen, the total amount payable is shown before payment, with VAT displayed separately. VAT is determined according to the country and VAT number in your billing details.

Payment is made by card on a secure payment page hosted by Stripe. Your card details do not reach the Seller's systems and are not stored by the Seller. An invoice (фактура) is issued for every payment and sent to your email.

Plan subscriptions are renewed automatically from your saved card at the end of each period, according to the selected period (monthly or yearly). You can cancel your subscription at any time; the cancellation takes effect at the end of the current period, and your plan rights continue until that date.

An upgrade to a higher plan takes effect immediately; the difference for the remaining days of the period is charged immediately on a pro rata basis. A downgrade to a lower plan takes effect at the end of the current period.

If the renewal payment cannot be collected, the payment is retried several times and you are notified by email. During this time a 7-day grace period is granted; if payment is not made within the grace period, your account moves to the free Starter plan. Your data is not deleted.

As a consumer, you have the right to withdraw from the contract within 14 days of the day on which the contract was concluded, without giving any reason (ЗЗП чл. 50). Details and exceptions are explained on the Refund and Withdrawal Terms page. In summary: for digital content without a tangible medium (valuation report), your right of withdrawal ends upon delivery if you have expressly consented to delivery starting within the withdrawal period and acknowledged that you will lose your right (ЗЗП чл. 57 т. 13). For services (subscription, time-limited promotion), if you requested that the service begin immediately, your right of withdrawal continues, but you pay a proportionate amount for the portion provided until withdrawal (чл. 55 ал. 5). The right of withdrawal ends once the service has been fully performed (чл. 57 т. 1). Since real estate agencies and companies are not considered consumers, the right of withdrawal does not apply to business purchases.

You can exercise your right of withdrawal by using the “Withdraw from the contract here” function in your account (ЗЗП чл. 52а), by using the standard withdrawal form (ЗЗП Приложение № 6), or by writing a clear statement to [email protected].

You can send your complaints about the service you purchased to [email protected]. Requests are answered within 14 days at the latest.

If a dispute cannot be resolved, consumers may apply for alternative dispute resolution to the General Conciliation Commission (Обща помирителна комисия) of the Комисия за защита на потребителите (КЗП; пл. „Славейков" № 4А, София; https://kzp.bg) (ЗЗП чл. 181а et seq., чл. 183д). The Seller assesses participation in this procedure separately for each dispute and informs the consumer in writing whether it will participate in each complaint that cannot be resolved (ЗЗП чл. 181н ал. 3). Consumers residing in another EU country may also contact the European Consumer Centre (ECC-Net) in their country. The EU's online dispute resolution (ODR) platform was closed on 20 July 2025.

For any questions, requests or applications regarding this text, you can send an email to [email protected] or use the form on our Contact page.